Adrian Mok

  • Total activity 112
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Activity overview

Latest activity by Adrian Mok
  • Adrian Mok created an article,

    Making sure you're home for your shipment

    What do I do if I am away from home? We understand that some customers may have planned travel or be away from work when their boards are due to arrive.If you are in, or think you might be in, this...

  • Adrian Mok created an article,

    When does tracking information update?

    My tracking number isn't changing/updating! Once we receive a tracking number, this means that the carrier chosen by the forwarder has accepted the shipment and processed this in their system.The n...

  • Adrian Mok created an article,

    My invoice total is wrong??

    Some customers have expressed concerns that when they look at their invoice through their Enertion account page, that they may have paid a higher price for goods than they thought. However, we woul...

  • Adrian Mok created an article,

    How to Calibrate your Nano-X for your Raptor 2

    This process is simple, but needs to be done before each time you ride. If you've ever experienced the throttle control on the Nano-X being too sensitive, or your wheels are spinning with no input ...

  • Adrian Mok created an article,

    Raptor 1 screw replacement

    This is for customers who want to replace screws on their Raptor 1. Screws used: Enertion Deck Bolts (These are the bolts used to attach the trucks to the deck) M5X45 High Strength Hexagon socket c...

  • Adrian Mok created an article,

    Raptor 1 Battery Kit Installation Guide

    For those customers who have received a R1 battery kit, this pdf will guide you through the installation process. After you have performed this installation, please visit our guides on How to confi...

  • Adrian Mok commented,

    Hi Raymond and Gerasimos, We appreciate that it's incredibly frustrating for our customers to continually have their shipment dates pushed back, but all information regarding shipment times has be...

  • Adrian Mok commented,

    Hey Sam,  Here is the link to the latest shipping information. I took a closer look at your board in particular, and our estimates currently is that it will be ready to ship come the week of Dec 22...

  • Adrian Mok created an article,

    Is the Raptor 2 warranty transferrable?

    Warranty transfers Warranties are only transferable for Raptor 2 pre-order customers who are on-selling their pre-order before delivery of products has been received. Once a pre-order has been on-s...

  • Adrian Mok commented,

    Hi Ivan! That's a great idea, which we actually have talked about before! There's some amazing people who could raise money through things like charities while doing an amazing journey like this. O...