This occurs once goods have been accepted and passed through customs in HK. Once our forwarder has received stock to ship out your order, (or if the item is already in stock at the time of an order being placed), orders will generally be processed within 24 hours of order receipt.
Tracking numbers are then received by our forwarder once goods have been accepted by our logistics partners in Hong Kong. This may only be 1-3 days after an order has been arranged for basic goods, but may take up to 7-9 days for bulky items such as skateboards.
As always, these times should only be taken as a guide, as the delay between a shipment being organised and when tracking is received can be affected by elements outside our direct control, such as weather, changes to customs procedures, or simply congestion of shipping lanes (especially during holiday seasons etc.)