Warranties are only transferable for Raptor 2 pre-order customers who are on-selling their pre-order before delivery of products has been received. Once a pre-order has been on-sold to a new customer, the original customer forfeits all claims to their Raptor 2 order despite having originally entered a formal contract with Enertion Boards to deliver goods. All ownership right and warranties, both implicit and extended, if purchased, transfer immediately to the new buyer upon receipt of written confirmation from the original buyer. In order to on-sell your order and successfully transfer ownership and any warranty, the original purchaser must send an email to firstname.lastname@example.org with the subject 'FORMAL REQUEST FOR TRANSFER OF OWNERSHIP OF MY RAPTOR 2 PREORDER"
Please copy and paste the following template for your ownership transfer request into the body of the email, changing the names and addresses accordingly, to reflect the original purchaser's and the new owner's details:
I [original customer name] hereby transfer the full ownership rights, including warranty and (if purchased) extra warranty rights to this order to [new customer name]. I understand and accept that I no longer have any legal claim whatsoever to this original order, despite any monies paid to Enertion Boards, and that my order now belongs entirely to [new customer name]. I formally request that this product is shipped to [new customer name] at [new customer address].
Once this email has been received, you will receive confirmation from our Customer Support team that your transfer has been successful, and all parties involved in the transaction will be notified via email.
Please note, that the new owner of the pre-order and its warranty will need to quote the original order number when requesting service from our technical team. No new order will be generated in these circumstances. Lastly, we advise that the new owner requests a copy of the original customer's order receipt email to be forwarded to them to provide complete proof of order transfer.